Step 1:
Go to the ‘Users’ tab and select ‘Account History’ for the user who you wish to refund.
Step 2:
Locate the purchase order on the left side of the screen. Select the ‘Refund’ button (highlighted below) and a modal window will appear.
Step 3:
Choose whether to refund to the user's credit card or (if enabled) to the user's wallet.
Step 4:
Enter a ‘Refund Reason’. This is viewable only within admin and can be used as a notes field as to why the refund was given.
Step 5:
Select ‘Record Refund’ to issue the refund.
Note: Issuing a refund will not automatically remove the content from the users library. You will need to remove this manually.