1. Go to Users.
  2. Click on Account History for the user who you wish to refund.
  3. Locate the purchase order on the left side of the screen.
  4. Click the refund button, highlighted above and a modal window will appear as shown below.
  5. Choose whether to refund to the user's credit card or, if enabled, to the user's wallet.
  6. Enter a refund reason. This is viewable only within admin and can be used as a notes field as to why the refund was given. 
  7. Click Record Refund to issue the refund. 

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