Go to the ‘Users’ tab and select ‘Account History’ for the user who you wish to refund.
Locate the purchase order on the left side of the screen. Select the ‘Refund’ button (highlighted below) and a modal window will appear.
Choose whether to refund to the user's credit card or (if enabled) to the user's wallet.
Enter a ‘Refund Reason’. This is viewable only within admin and can be used as a notes field as to why the refund was given.
Select ‘Record Refund’ to issue the refund.
Note: Issuing a refund will not automatically remove the film from the users library. You will need to remove this manually.