# SHIFT72 Online Support

> Help center for SHIFT72

## Managing Film and TV

- [Festival Passes](https://docs.shift72.com/en/articles/5987653-festival-passes.md)
- [Release Window Pricing and Scheduling](https://docs.shift72.com/en/articles/5462217-release-window-pricing-and-scheduling.md): A step-by-step guide to Release Window Pricing and Scheduling.
- [How to Set Up Content Redemption for a Film](https://docs.shift72.com/en/articles/6435060-how-to-set-up-content-redemption-for-a-film.md): A step-by-step guide to restricting films to only promo code redemptions
- [Getting Started with Images](https://docs.shift72.com/en/articles/5761950-getting-started-with-images.md): A guide to where all image assets are used on the front end.
- [How to Set Up Award Categories](https://docs.shift72.com/en/articles/6432345-how-to-set-up-award-categories.md): A step-by-step guide to adding awards to a film.
- [Change Position of Subtitles During Playback](https://docs.shift72.com/en/articles/5360841-change-position-of-subtitles-during-playback.md): A step-by-step guide to changing the position of subtitles in the video player
- [How to Configure Your Audio Tracks](https://docs.shift72.com/en/articles/6370195-how-to-configure-your-audio-tracks.md)
- [Rent or Buy Buttons Missing From Bundle](https://docs.shift72.com/en/articles/5351437-rent-or-buy-buttons-missing-from-bundle.md): This article will tell you why the rent and buy button disappeared for your bundle.
- [Guide to Text Formatting](https://docs.shift72.com/en/articles/5257328-guide-to-text-formatting.md): A guide on supported text formatting on your Shift72 platform.
- [Setting Up Your Content Availability Window Configuration](https://docs.shift72.com/en/articles/4806830-setting-up-your-content-availability-window-configuration.md): An overview of how the content availability features work, so you can get the most out of them when using your SHIFT72 platform
- [Expandable Synopsis](https://docs.shift72.com/en/articles/6716736-expandable-synopsis.md)
- [How to Delete Media Content](https://docs.shift72.com/en/articles/2151377-how-to-delete-media-content.md): A step-by-step guide on How to Delete Media Content from a Film, Bonus Content, or Episodes.
- [Supported Video File Formats](https://docs.shift72.com/en/articles/1133255-supported-video-file-formats.md): A guide to supported Video File Formats
- [Audio Channel Support](https://docs.shift72.com/en/articles/1107318-audio-channel-support.md): Audio channel information for uploaders
- [How to Add Media Content to a Film or TV Episode](https://docs.shift72.com/en/articles/649537-how-to-add-media-content-to-a-film-or-tv-episode.md): A step-by-step guide for adding media content to a film.
- [How to Add a Trailer to a Film](https://docs.shift72.com/en/articles/649551-how-to-add-a-trailer-to-a-film.md): A step-by-step guide to adding your own trailer to a film.
- [How to Invite a User to Upload a Media File](https://docs.shift72.com/en/articles/649787-how-to-invite-a-user-to-upload-a-media-file.md): A step-by-step guide to sending an email to allow someone to upload a film file without needing to give them admin access.
- [Setting Up Your Native Pre-roll Content](https://docs.shift72.com/en/articles/6484188-setting-up-your-native-pre-roll-content.md): A comprehensive guide on how to successfully set up your native pre-roll content.
- [Add Exclusive Content to a Film](https://docs.shift72.com/en/articles/5244215-add-exclusive-content-to-a-film.md): A step-by-step guide to setting up Exclusive Content buttons on your Shift72 platform.
- [How to Set Geo Blocking in Each Region](https://docs.shift72.com/en/articles/5171845-how-to-set-geo-blocking-in-each-region.md): A step-by-step guide to Geo-Blocking
- [How to Add a Sponsor Image to a Film Record](https://docs.shift72.com/en/articles/6432330-how-to-add-a-sponsor-image-to-a-film-record.md): A brief guide to adding a sponsor image to a film.
- [How to Embed a YouTube Live Link into Your Platform](https://docs.shift72.com/en/articles/5125875-how-to-embed-a-youtube-live-link-into-your-platform.md): A step-by-step guide for embedding YouTube Live links into your platform.
- [Setting Up Pre, Mid and Post Roll Videos](https://docs.shift72.com/en/articles/4162820-setting-up-pre-mid-and-post-roll-videos.md): A step-by-step guide to set up your Pre, Mid or Post Roll video content or ads with your Shift72 platform.
- [How to Set Up Your AdButler Account](https://docs.shift72.com/en/articles/4162854-how-to-set-up-your-adbutler-account.md): A step-by-step guide to set up an AdButler ad server account for your Pre, Mid, and/or Post Roll video content.
- [How to Add Images to a Film](https://docs.shift72.com/en/articles/649519-how-to-add-images-to-a-film.md): A step-by-step guide on how to add images to your films.
- [How to Set the Pricing in Each Region](https://docs.shift72.com/en/articles/649553-how-to-set-the-pricing-in-each-region.md): A step-by-step guide on setting film prices worldwide and fine-tune the geo-blocking.
- [How to Add Recommendations to a Film](https://docs.shift72.com/en/articles/1141646-how-to-add-recommendations-to-a-film.md): A step-by-step guide to adding recommendations to promote films published on your SHIFT72 platform.
- [How to Add Subtitles to a Film](https://docs.shift72.com/en/articles/649750-how-to-add-subtitles-to-a-film.md): A step-by-step guide on adding subtitles or closed captions to a film.
- [How to Make a Film Available for Presale](https://docs.shift72.com/en/articles/649802-how-to-make-a-film-available-for-presale.md): A step-by-step guide on how to make a film available to pre-purchase.
- [How to Insert Video Advertising in to a Film](https://docs.shift72.com/en/articles/649812-how-to-insert-video-advertising-in-to-a-film.md): A step-by-step guide to adding pre-roll, mid-roll, and post-roll adverts.
- [How to Add Bonus Content to a Film](https://docs.shift72.com/en/articles/649792-how-to-add-bonus-content-to-a-film.md): A step-by-step guide to adding bonus video content to an existing film.
- [How to Use the HTML Snippet in MailChimp for a Film](https://docs.shift72.com/en/articles/649820-how-to-use-the-html-snippet-in-mailchimp-for-a-film.md): A step-by-step guide to adding HTML snippets to MailChimp or other Email Marketing Software.
- [Film Title Images](https://docs.shift72.com/en/articles/11128344-film-title-images.md): Feature overview on adding visual images for film titles to display instead to text headings
- [Carousel Videos](https://docs.shift72.com/en/articles/11128386-carousel-videos.md): Using trailer videos in your carousel for films
- [How to Add a New TV Show](https://docs.shift72.com/en/articles/649880-how-to-add-a-new-tv-show.md): A step-by-step guide to adding a new TV show.
- [How to Add a New TV Season](https://docs.shift72.com/en/articles/649886-how-to-add-a-new-tv-season.md): A step-by-step guide to adding a TV Season.
- [How to Add Episodes to a TV Season](https://docs.shift72.com/en/articles/649890-how-to-add-episodes-to-a-tv-season.md): A step-by-step guide to adding Episodes to a TV Season.

## Managing Users

- [Inviting Distributors to Your SHIFT72 Platform](https://docs.shift72.com/en/articles/5722640-inviting-distributors-to-your-shift72-platform.md)
- [How to Subscribe a User to a Plan](https://docs.shift72.com/en/articles/721739-how-to-subscribe-a-user-to-a-plan.md): A step-by-step guide to manually subscribe a user to a plan. Applies to accounts with the ‘Plan’ module only.
- [How to Add a Film or TV Season to a User’s Account](https://docs.shift72.com/en/articles/649597-how-to-add-a-film-or-tv-season-to-a-user-s-account.md): A step-by-step guide to how to add a Film or TV season directly to a user's account.
- [How to Refund a User's Purchase](https://docs.shift72.com/en/articles/665447-how-to-refund-a-user-s-purchase.md): A step-by-step guide to refunding a purchase so the refund is recorded in your reports
- [How to Block a User's Account](https://docs.shift72.com/en/articles/649593-how-to-block-a-user-s-account.md): A step-by-step guide to blocking a user’s account
- [Inviting Users](https://docs.shift72.com/en/articles/8208984-inviting-users.md)
- [Gifts](https://docs.shift72.com/en/articles/10747576-gifts.md): Administration of Gifts

## Site Curation

- [Updating Site Images in Facebook](https://docs.shift72.com/en/articles/5694179-updating-site-images-in-facebook.md): A step-by-step guide to updating images used in Facebook posts.
- [Getting Started with Your P&I Platform](https://docs.shift72.com/en/articles/5765500-getting-started-with-your-p-i-platform.md)
- [How to Set Up a Collection](https://docs.shift72.com/en/articles/5244210-how-to-set-up-a-collection.md): A step-by-step guide to setting up a collection
- [How to Update Your Privacy Policy & Terms and Conditions](https://docs.shift72.com/en/articles/4740250-how-to-update-your-privacy-policy-terms-and-conditions.md): A step-by-step guide to updating your Privacy Policy & Terms and Conditions on your SHIFT72 platform
- [How to Use Collections to Highlight Your Sponsors and Partners](https://docs.shift72.com/en/articles/4577209-how-to-use-collections-to-highlight-your-sponsors-and-partners.md): A step-by-step guide to using collections to create opportunities to showcase your Sponsors and Partners.
- [How to Add a Sub Menu](https://docs.shift72.com/en/articles/4017159-how-to-add-a-sub-menu.md): A step-by-step guide to adding a drop-down menu and submenu to your top navigation.
- [How to Add a Curated Page](https://docs.shift72.com/en/articles/775735-how-to-add-a-curated-page.md): A step-by-step guide to creating a new curated page to showcase your content.
- [How to Customise the Header and Footer](https://docs.shift72.com/en/articles/705767-how-to-customise-the-header-and-footer.md): A step-by-step guide to customising the SHIFT72 platform's header and footer, to help users browse and find what they are looking for.
- [How to Display a Film on the Home Page](https://docs.shift72.com/en/articles/649848-how-to-display-a-film-on-the-home-page.md): A step-by-step guide to displaying a film, TV season, bundle or page on the home page of your SHIFT72 platform
- [How to Change the Way a Collection Looks on the Home Page](https://docs.shift72.com/en/articles/649838-how-to-change-the-way-a-collection-looks-on-the-home-page.md): A step-by-step guide to changing the way sliders look on the home page.
- [How to Edit the Content Pages](https://docs.shift72.com/en/articles/649853-how-to-edit-the-content-pages.md): A step-by-step guide to editing the content pages for your SHIFT72 platform.
- [How to Add an External Link in to a Slider](https://docs.shift72.com/en/articles/649862-how-to-add-an-external-link-in-to-a-slider.md): A step-by-step guide to linking to an external website from within a slider.

## Settings

- [Donation Button](https://docs.shift72.com/en/articles/5980882-donation-button.md): A guide to setting up and using the Donation Button feature.
- [Content Protection](https://docs.shift72.com/en/articles/5808786-content-protection.md): Content Protection Levels
- [Licensor Reports](https://docs.shift72.com/en/articles/5258012-licensor-reports.md): A guide to licensor reports
- [A Guide to Licensors](https://docs.shift72.com/en/articles/5251976-a-guide-to-licensors.md): A step-by-step guide to setting up a licensor on your Shift72 platform
- [DRM Device Support](https://docs.shift72.com/en/articles/5770997-drm-device-support.md): Device Support across Apps and Device
- [An Overview of PIN Verification](https://docs.shift72.com/en/articles/5135978-an-overview-of-pin-verification.md): An overview of how the PIN Verification feature works on your Shift72 platform
- [How to Set Up Individually Generated Promo Codes](https://docs.shift72.com/en/articles/5088374-how-to-set-up-individually-generated-promo-codes.md): A step-by-step guide on how to set up individually generated Promo Codes.
- [How to Set Up PIN Verification](https://docs.shift72.com/en/articles/5135976-how-to-set-up-pin-verification.md): A step-by-step guide to setting up PIN verification on your Shift72 platform.
- [How to Set Up Promo Codes](https://docs.shift72.com/en/articles/5068575-how-to-set-up-promo-codes.md): A step-by-step guide on how to set up Promo Codes.
- [Setting Up Tax Configurations](https://docs.shift72.com/en/articles/5044129-setting-up-tax-configurations.md): A step-by-step guide on how to set up Tax Configurations for each country you sell content in
- [Configure Which Pricing Regions Are Displayed](https://docs.shift72.com/en/articles/2171070-configure-which-pricing-regions-are-displayed.md): How to hide pricing in regions that you don’t use often.
- [Site Announcement Bar](https://docs.shift72.com/en/articles/11128433-site-announcement-bar.md): Add a permanent banner to display information to users at the top of your site

## Troubleshooting

- [Up to Date System Requirements](https://docs.shift72.com/en/articles/5160568-up-to-date-system-requirements.md): A list of recommended Browser and Operating System versions for your platform
- [Common Chromecast Problems](https://docs.shift72.com/en/articles/5258015-common-chromecast-problems.md): A guide to common Chromecast problems.
- [Fixing Special Character Errors in Reports](https://docs.shift72.com/en/articles/5171840-fixing-special-character-errors-in-reports.md): A guide to fixing special characters in exported reports.
- [A Guide to Common Platform Error Messages](https://docs.shift72.com/en/articles/5088405-a-guide-to-common-platform-error-messages.md): A guide to common platform errors, the causes, and some possible solutions
- [Getting Started with Your DNS](https://docs.shift72.com/en/articles/4217015-getting-started-with-your-dns.md): A step-by-step guide to help you configure important DNS record changes needed for your SHIFT72 platform to go live.
- [Basic Troubleshooting Steps](https://docs.shift72.com/en/articles/3985903-basic-troubleshooting-steps.md): Some basic troubleshooting steps to go through if people are having streaming issues.
- [Subtitles or Closed Captions Aren't Displaying](https://docs.shift72.com/en/articles/1133859-subtitles-or-closed-captions-aren-t-displaying.md): A guide to enabling subtitles or closed captions from within the player.
- [Unsupported Browser Message When Using a Supported Browser](https://docs.shift72.com/en/articles/659039-unsupported-browser-message-when-using-a-supported-browser.md): If your media content is not set to live your users will experience the ‘Unsupported Browser message’.

## Exhibitor Administration

- [Enter Meta Information](https://docs.shift72.com/en/articles/1147524-enter-meta-information.md): Add and edit metadata about your film.
- [Select Groups](https://docs.shift72.com/en/articles/1147535-select-groups.md): Choose which group of people can view your content.
- [Upload Your Content](https://docs.shift72.com/en/articles/1147537-upload-your-content.md): Upload your film or email instructions to another person to upload a film on your behalf.
- [Upload Subtitles](https://docs.shift72.com/en/articles/2569815-upload-subtitles.md): You can choose whether the content has hardcoded subtitles, upload your own subtitle, or a closed caption file.
- [Check Your Content and Submit for Review](https://docs.shift72.com/en/articles/1147546-check-your-content-and-submit-for-review.md): View the uploaded content to ensure it plays correctly then submit your film for review.
- [View Streaming Report](https://docs.shift72.com/en/articles/1335733-view-streaming-report.md): A guide to view who has watched your content.

## Tools

- [Introducing the SHIFT72 Caching Proxy](https://docs.shift72.com/en/articles/1539314-introducing-the-shift72-caching-proxy.md): Installation guide for setting up and configuring the SHIFT72 Caching Proxy
- [SHIFT72 Caching Proxy Usage](https://docs.shift72.com/en/articles/1539409-shift72-caching-proxy-usage.md): A step by step guide to using the SHIFT72 Caching Proxy
- [Installing Certificate Authority \(Windows\)](https://docs.shift72.com/en/articles/1547950-installing-certificate-authority-windows.md): Installing an SSL/TLS certificate on Windows.
- [SHIFT72 Caching Proxy Troubleshooting](https://docs.shift72.com/en/articles/1547933-shift72-caching-proxy-troubleshooting.md): Common issues when installing and running the Caching Proxy.

## Integrations

- [Integrate Google Analytics to Your SHIFT72 Platform](https://docs.shift72.com/en/articles/5806342-integrate-google-analytics-to-your-shift72-platform.md): A step-by-step guide to integrating Google Analytics to your SHIFT72 platform
- [How to Connect Stripe to Your SHIFT72 SVOD Platform](https://docs.shift72.com/en/articles/6435025-how-to-connect-stripe-to-your-shift72-svod-platform.md): A guide to help you connect your Stripe account to your SHIFT72 platform.
- [Migrating From Universal Analytics to Google Analytics 4](https://docs.shift72.com/en/articles/7175262-migrating-from-universal-analytics-to-google-analytics-4.md)
- [How to Integrate Letterboxd with Your SHIFT72 Platform](https://docs.shift72.com/en/articles/5623039-how-to-integrate-letterboxd-with-your-shift72-platform.md): The Letterboxd integration allows you to connect relevant film pages on your SHIFT72 platform with film pages on the Letterboxd platform.
- [How to Integrate Facebook Pixel with Google Tag Manager](https://docs.shift72.com/en/articles/5579082-how-to-integrate-facebook-pixel-with-google-tag-manager.md)
- [How to Use MovieXchange](https://docs.shift72.com/en/articles/5136120-how-to-use-moviexchange.md): A step-by-step guide to MovieXchange integration in your Shift72 platform
- [How to Set Up Your Google Ad Manager Account](https://docs.shift72.com/en/articles/4162877-how-to-set-up-your-google-ad-manager-account.md): A step-by-step guide to help you set up your Google Ad Manager account.
- [How to Enable Email Opt-in on User Signup](https://docs.shift72.com/en/articles/649874-how-to-enable-email-opt-in-on-user-signup.md): A step-by-step guide to enabling ‘Email Opt-In’ on user signup if you have a MailChimp account.
- [How to Connect Stripe to Your SHIFT72 TVOD Platform](https://docs.shift72.com/en/articles/4617067-how-to-connect-stripe-to-your-shift72-tvod-platform.md): A step-by-step guide to help you connect your Stripe account to your TVOD platform.

## Onboarding

- [Getting Started on Your SHIFT72 Platform](https://docs.shift72.com/en/articles/5576214-getting-started-on-your-shift72-platform.md): We are dedicated to your success, so we have created some resources to help you get the most out of your SHIFT72 platform
- [Security 101](https://docs.shift72.com/en/articles/6223094-security-101.md): An overview of DRM and other SHIFT72 security features
- [Getting Started with Your iOS and Android Apps](https://docs.shift72.com/en/articles/5660224-getting-started-with-your-ios-and-android-apps.md): All the information you need to set up your iOS and Android apps.