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Getting Started with Your DNS
Getting Started with Your DNS

A step-by-step guide to help you configure important DNS record changes needed for your SHIFT72 platform to go live.

Jason avatar
Written by Jason
Updated over a week ago

Your DNS (domain name system) is essentially the phone book of the internet. To get your SHIFT72 platform 'go live' ready, important DNS tasks require your attention. If you haven't worked much with your DNS records before, this step-by-step guide will help you. Please contact SHIFT72 support directly if you need further help completing the steps below.

Step 1: Creating your Domain Name

We can set up your platform to sit on any registered domain you like, for example, ‘’.

This could be a fresh new domain you have set up with your preferred domain provider or it could be a subdomain such as '’.

Step 2: Add a new record to your ‘DNS’ records.

To do this, you need to create a new ‘CNAME record’ for your domain/subdomain with the value of

Please note: this is not a redirect.

Additionally not use an A Record with a fixed IP Address. Our IP Addresses do change unexpectedly and this will result in an outage for your platform.

We also check the DNS before generating your SSL certificate, if you do not specify the DNS correctly we will not issue an SSL certificate renewal.

Here is an example of a platform that has been correctly setup

Note just the CNAME is used to specify the domain.

Step 3: Sending emails on your behalf

As part of our platform set up process, we need to be able to send emails directly to your registered users/viewers on your behalf. This is an automated process, where we send messages regarding new account confirmation, purchased or rented content, requests to send passwords, etc.

Step 3a:

The first step is deciding what email address you want to use. You can use an existing address or create a new one. This can be any domain that is related to your organization.

We recommend that this new email is through the new domain you have set up for your SHIFT72 platform service.

You will also need to set up 2 new CNAME Records, and a DMARC TXT record

Step 4:

CNAME Records

Create 2 new CNAME records as follows, replacing with your site's domain.

Name: Value:

Name: Value:


Add a new TXT record as follows, replacing with your site's domain

Name: Value: v=DMARC1; p=none

Step 5:


Once this has been completed please get in touch with your account manager, or our support team and we will get you to forward us a verification email for us to accept.

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