SHIFT72

A list of recommended Browser and Operating System versions for your platform

Up to Date System Requirements

Common Chromecast Problems

A guide to fixing special characters in exported reports.

Fixing Special Character Errors in Reports

A guide to common platform errors, the causes, and some possible solutions

A Guide to Common Platform Error Messages

A step-by-step guide to help you configure important DNS record changes needed for your SHIFT72 platform to go live.

Getting Started with Your DNS

Some basic troubleshooting steps to go through if people are having streaming issues.

Basic Troubleshooting Steps

A guide to enabling subtitles or closed captions from within the player.

Subtitles or Closed Captions Aren't Displaying

If your media content is not set to live your users will experience the ‘Unsupported Browser message’.

Unsupported Browser Message When Using a Supported Browser

Simon Crutchley

Jimmy Duncan

Troubleshooting

API Documentation

Contact Us

About Us

Find answers and get help from Intercom Support and Community Experts

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