Troubleshooting

5 articles in this collection
Written by Simon Crutchley, Todd Harper, and Jason

A Guide to Common Platform Error Messages

A guide to common platform errors, the causes, and some possible solutions

Written by Jason
Updated over a week ago

Getting started with your DNS

A guide to help you configure the DNS record changes we need to get your site live.

Written by Todd Harper
Updated over a week ago

Basic Troubleshooting Steps

Some basic troubleshooting steps to go through id people are having streaming issues.

Written by Simon Crutchley
Updated over a week ago

Subtitles or Closed Captions Aren't Displaying

A guide to enabling subtitles or closed captions from within the player.

Written by Simon Crutchley
Updated over a week ago

Unsupported Browser Message When Using a Supported Browser

If your media content is not set to live your users will experience the ‘Unsupported Browser message’.

Written by Simon Crutchley
Updated over a week ago