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Troubleshooting

Troubleshooting

Simon Crutchley avatar Todd Harper avatar Jason avatar
8 articles in this collection
Written by Simon Crutchley, Todd Harper, and Jason

Up to date system requirements

A list of recommended Browser and Operating System versions for your platform
Jason avatar
Written by Jason
Updated over a week ago

Common Chromecast problems

A Guide to common Chromecast problems
Jason avatar
Written by Jason
Updated over a week ago

Fixing Special Character Errors in Reports

A guide to fixing special characters in exported reports.
Jason avatar
Written by Jason
Updated over a week ago

A Guide to Common Platform Error Messages

A guide to common platform errors, the causes, and some possible solutions
Jason avatar
Written by Jason
Updated over a week ago

Getting started with your DNS

A guide to help you configure the DNS record changes we need to get your site live.
Todd Harper avatar
Written by Todd Harper
Updated over a week ago

Basic Troubleshooting Steps

Some basic troubleshooting steps to go through id people are having streaming issues.
Simon Crutchley avatar
Written by Simon Crutchley
Updated over a week ago

Subtitles or Closed Captions Aren't Displaying

A guide to enabling subtitles or closed captions from within the player.
Simon Crutchley avatar
Written by Simon Crutchley
Updated over a week ago

Unsupported Browser Message When Using a Supported Browser

If your media content is not set to live your users will experience the ‘Unsupported Browser message’.
Simon Crutchley avatar
Written by Simon Crutchley
Updated over a week ago
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