Troubleshooting

4 articles in this collection
Written by Simon Crutchley and Todd Harper

Getting started with your DNS

A step by step guide to help you configure the DNS record changes we need to get your site live.

Written by Todd Harper
Updated over a week ago

Basic Troubleshooting Steps

Some basic troubleshooting steps to go through with people having streaming issues.

Written by Simon Crutchley
Updated over a week ago

Subtitles or Closed Captions Aren't Displaying

Subtitles and closed captions can be enabled from within the player.

Written by Simon Crutchley
Updated over a week ago

Unsupported Browser Message When Using a Supported Browser

Your users will experience the unsupported browser message if your media content is not set to live.

Written by Simon Crutchley
Updated over a week ago