Troubleshooting
8 articles in this collection
Written by Simon Crutchley, Todd Harper, and Jason
Written by Simon Crutchley, Todd Harper, and Jason
Up to date system requirements
A list of recommended Browser and Operating System versions for your platform
Written by Jason
Updated this week
Updated this week
Common Chromecast problems
A Guide to common Chromecast problems
Written by Jason
Updated over a week ago
Updated over a week ago
Fixing Special Character Errors in Reports
A guide to fixing special characters in exported reports.
Written by Jason
Updated over a week ago
Updated over a week ago
A Guide to Common Platform Error Messages
A guide to common platform errors, the causes, and some possible solutions
Written by Jason
Updated over a week ago
Updated over a week ago
Getting started with your DNS
A guide to help you configure the DNS record changes we need to get your site live.
Written by Todd Harper
Updated over a week ago
Updated over a week ago
Basic Troubleshooting Steps
Some basic troubleshooting steps to go through id people are having streaming issues.
Written by Simon Crutchley
Updated over a week ago
Updated over a week ago
Subtitles or Closed Captions Aren't Displaying
A guide to enabling subtitles or closed captions from within the player.
Written by Simon Crutchley
Updated over a week ago
Updated over a week ago
Unsupported Browser Message When Using a Supported Browser
If your media content is not set to live your users will experience the ‘Unsupported Browser message’.
Written by Simon Crutchley
Updated over a week ago
Updated over a week ago