Somebody cut the wrong wire!:

This is a heading for the error screen, the error message can be found below the title. In this case, the error is unknown_error.

A list of these errors can be found below.

Error 1: drm_version_not_supported

This means the browser is not currently supported. This could be due to restrictions, such as the current WideVine DRM issue. This could also be due to an outdated browser version.


This is caused when the DRM deems the device, OS, or browser to be insufficiently secure.

All Linux operating systems are not supported. Some Chromebooks lack a DRM module and are thus unsupported as well, and even having an out-of-date browser can result in the DRM rejecting it.


This is most common when the user's device has a problem establishing a connection when attempting to watch a film. The most common cause for this is a slow or intermittent internet connection.


This happens when the web browser cannot decode the video. This can happen for several reasons but is most commonly associated with an interruption to the user’s internet connection.

Error 5: shopping_error_testmode_charges_only

This happens when your Stripe account is not fully activated. It has only been activated for test purchases. Please activate your stripe account to solve this problem.

Error 6: unknown_error

This can happen for many reasons; please let us know precisely what happened before this error occurred so we can help fix it.

Error 7: Gateway 502

This is caused by our servers being under heavy load. Please give it up to half an hour and try again.

If you are experiencing any errors not covered here, or if these solutions do not help, please contact Shift72 support.

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